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Delivery and Return

Delivery: At Du-man, we are committed to providing a seamless and efficient delivery process for all our digital products. Once you have successfully completed your purchase, your selected 3D objects and render applications will be delivered directly to your email. To ensure a smooth delivery, please provide a valid and active email address during the checkout process. This email address will be used to send you the download links for your purchased products.
Upon confirmation of your payment, you will receive an email containing the download links within a few minutes. In rare cases, the delivery email might take longer due to technical issues. If you do not receive the email within 24 hours, please check your spam or junk folder first. If the email is still not found, kindly contact our customer support team at [support@du-man.com], and we will promptly assist you in resolving the issue.
Returns: Due to the nature of digital products, all sales made on Du-man are final. We do not accept returns or offer refunds for any of our 3D objects or render applications. This policy is in place because digital products are instantly delivered and cannot be returned in a manner similar to physical goods.
We encourage you to thoroughly review all product descriptions, specifications, and any available previews or samples before making your purchase. If you have any questions or require further information about a product, our customer support team is always available to assist you. Our goal is to ensure you are fully informed and confident in your purchase decision.
In the unlikely event that you encounter any issues with your digital product, please do not hesitate to reach out to our customer support team at [support@du-man.com]. We are dedicated to providing the best possible service and will work with you to resolve any problems you may experience.
By completing a purchase on our website, you acknowledge and agree to our Delivery and Returns Policy. We appreciate your understanding and thank you for choosing Du-man for your 3D rendering needs. Your satisfaction is our priority, and we look forward to serving you with high-quality digital products and exceptional customer service.